Your Container Arrived Damaged. What Should You Do Immediately?
Prepared by the Maritime & Admiralty Team at Soliman Advocates
This article has been prepared by the firm's maritime lawyers as part of Soliman Advocates' Maritime Legal Insights series, drawing on the team's experience in Egyptian maritime law and shipping disputes.
If the cargo is damaged when the container arrives, do not start negotiating the claim before documenting the condition.
Immediately:
- Photograph the container, cargo, and seals.
- Record the container and seal numbers.
- Document the condition of the packages.
- Arrange a survey where appropriate.
- Notify the carrier or its agent in writing.
Most importantly, check the applicable notice and claim deadlines immediately.
Taking delivery does not necessarily mean waiving your rights, but the way the cargo is received and documented can affect the strength of your claim.
Has Your Cargo Arrived Damaged? Soliman Advocates – Cargo & Customs Department can review the shipping documents, damage evidence, survey reports, and notices and advise on the appropriate steps to protect your claim.
Prepared by: Cargo & Customs Department – Soliman Advocates
Legal Disclaimer
This article is provided for general informational purposes only and does not constitute legal advice or a legal opinion on any specific matter or dispute. Identifying the responsible party and the appropriate recovery route depends on the nature and timing of the damage, delay or shortage, the carriage and insurance terms, the applicable law or international convention, and the specific facts of each case. Payment made to obtain release of cargo does not necessarily determine whether the amount was legally due, and the consequences of payment depend on the circumstances and manner in which it was made. The relevant documents should be reviewed with specialized legal counsel before taking any action.
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